GladGrade - You Deserve Better

Our mission

At GladGrade, our mission is to empower both consumers and businesses by redefining customer satisfaction. We strive to provide a transparent platform where consumers can grade their experiences, share reviews, and contribute to meaningful change, while businesses gain insights to improve their services. Through our Global Customer Satisfaction Grade (GCSG), we aim to set a new standard for evaluating customer-centric practices, helping businesses grow and creating better experiences for all.

Our vision

To become the LEADING entity in Customer Service Analytics and Global Customer Satisfaction Grading (GCSG) while generating MAXIMUM revenue in the process.

Our team

Our experienced team, comprising highly acclaimed industry experts and accomplished tech pioneers, is fully committed to revolutionizing customer service analytics and delivering exceptional results

Miguel A. Giraldo

Founder / Chief Executive Officer

Over 25 years experience in the Information Technology industry. Started as a software developer, became a certified database administrator and certified extreme catastrophe modeler and data scientist. He has served as Director of Operations and Director of Risks and Incident Management, and Board member of diverse corporations.

Patrick J. Doliny

Chief Commercial Officer

Is a 27 years in IT veteran, as well as in US Armed forces. He brings start-up expertise and C-Level strategies. He has worked for government entities and major corporations. A winner of NASCIO in 2006 for Leading Innovations.