TERMS OF SERVICE - GladGrade Holding Corporation
Effective Date: Jan 01, 2025
Last Updated: Aug 20, 2025
By accessing or using any services provided by GladGrade Holding Corporation ("GladGrade," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
GladGrade provides software-as-a-service (SaaS) solutions for customer satisfaction analytics, review management, and business intelligence. Our services include but are not limited to:
Services are offered in different tiers (Tier 1, Tier 2, Tier 3) and categories (Standard, Premium, Enterprise, Add-on) with varying features, pricing, and service levels as detailed in our current service catalog.
Certain services may be offered at no charge ("Freemium Services"). These free services are provided "as-is" and may have limited features, support, or availability compared to paid services.
To use our services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
You must be at least 18 years old and have the legal capacity to enter into contracts. If you are using our services on behalf of a business, you represent that you are authorized to bind that business to these Terms.
We may require verification of your business information before activating certain services. Verification typically occurs within 24-72 hours of account creation.
All services require payment in full before activation. This applies to setup fees, monthly recurring charges, and one-time payments.
We accept major credit cards, debit cards, and other payment methods as available through our payment processors. All payments are processed in U.S. Dollars.
Recurring services automatically renew at the end of each billing period unless cancelled before the renewal date. You authorize us to charge your payment method for renewal fees.
We may modify our pricing with thirty (30) days' written notice. Price changes will take effect at your next billing cycle. Continued use of services after notice constitutes acceptance of new pricing.
You are responsible for all applicable taxes, duties, and governmental charges related to your use of our services.
You may cancel your services at any time by contacting customer support. Cancellation takes effect immediately upon processing.
Setup fees and one-time charges are non-refundable once services have been activated.
GladGrade owns all data, reviews, analytics, and information generated through or collected by our platform. This includes but is not limited to customer feedback, business analytics, review data, and platform usage information.
We are committed to protecting personal information in accordance with applicable privacy laws, including GDPR, CCPA, and other relevant regulations.
You agree not to:
All content submitted through our platform must:
Violations of this policy may result in immediate account suspension or termination without prior notice and without refund.
We strive to maintain 99% uptime for our services. Our availability may be affected by:
If our platform experiences downtime that causes our uptime to fall below our Service Level Agreement (SLA), we will provide pro-rated service credits for the affected period.
Our services may depend on third-party providers. We are not responsible for outages or issues caused by third-party service failures, but we will make reasonable efforts to restore service.
All intellectual property rights in our services, including software, algorithms, trademarks, and proprietary methodologies, remain our exclusive property.
You retain ownership of content you provide to us, but grant us a license to use such content to provide our services.
We comply with the Digital Millennium Copyright Act and will respond to valid takedown notices.
You may terminate your account at any time by following our cancellation procedures.
We may suspend or terminate your account immediately without notice for:
Upon termination, your access to services will cease immediately, and data will be deleted according to our data retention policy.
API services are subject to fair use principles. We may implement rate limits or usage restrictions as needed to maintain service quality.
We may modify or discontinue API features with reasonable notice to allow for necessary adjustments.
We warrant that our services will perform substantially in accordance with our documentation under normal use.
EXCEPT AS EXPRESSLY SET FORTH HEREIN, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLADGRADE'S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO GLADGRADE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, OR USE.
You agree to indemnify and hold harmless GladGrade from any claims, damages, or expenses arising out of your use of our services, violation of these Terms, or infringement of third-party rights.
We maintain PCI-DSS compliance for all payment processing activities.
We comply with applicable privacy regulations including GDPR, CCPA, and other relevant data protection laws.
All email communications comply with CAN-SPAM Act requirements.
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
Any disputes arising out of or relating to these Terms or our services shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Miami, Florida.
You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as part of a class action or collective proceeding.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, terrorism, government actions, or third-party service failures.
These Terms constitute the entire agreement between you and GladGrade regarding our services.
We may modify these Terms at any time by posting updated terms on our website. Continued use of our services after such modifications constitutes acceptance.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
For questions about these Terms or our services, please contact:
GladGrade Holding Corporation
8306 Mills Dr. Suite 405
Miami, FL 33183
Email: customer.support@gladgrade.com
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
